RUA•Watcher terms of use

## 1. Agreement to terms These Terms of Use (the "**Terms**") form a legally binding agreement between you ("**you**," "**Customer**") and **Akovana, UAB** (registered number #302859437) ("**Akovana**," "**RUA•Watcher**," "**we**," "**us**"), a company registered in Lithuania, with its registered address Didzioji Street 18, Vilnius, Lithuania. By accessing or using the RUA•Watcher website, dashboards, APIs, or any related services (collectively, the "**Service**"), you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to that organization. These Terms incorporate our **Privacy Policy** and any **Service Level Agreement** ("SLA") that we publish or provide to you. ## 2. The service RUA•Watcher provides professional tools for **email authentication** and **domain security operations**. Our core features include: - **DMARC report processing** (RUA and, when enabled, RUF) - **SPF and DKIM analysis** and monitoring - **DNS policy monitoring** and reputation tracking - **MTA-STS and TLS reporting** visibility - Real-time **alerting** and advanced security analytics We may add, modify, or retire features over time. If a change materially reduces core functionality for paid plans, we will provide reasonable notice through the Service or via email. ## 3. Account, access, and security You are responsible for all activity under your account, including actions taken by any users you invite. You must keep credentials confidential and use reasonable security practices, including enabling Multi-Factor Authentication (MFA) when available. You must provide accurate account and contact information and keep it current so we can deliver security notices, billing updates, and service messages. ## 4. DNS configuration and customer responsibilities To utilize certain features, you may need to publish or update DNS records for your domains, including **DMARC**, **SPF**, **DKIM**, **MTA-STS**, and related TXT or policy records. You are responsible for making these changes and validating their correctness within your environment. When you cease using the Service for a domain, you are responsible for removing or updating any records configured for the Service. You represent that you control the domain or have explicit authorization to manage its DNS and email authentication configuration. ## 5. Acceptable use and restrictions You will not, and will not permit others to: - Use the Service for any unlawful, harmful, or deceptive activity, including **phishing**, impersonation, or unauthorized monitoring of third-party domains. - Attempt to bypass, disable, or interfere with security measures or rate limits. - Reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by law. - Use the Service to benchmark, copy, or compete with RUA•Watcher without our prior written permission. - Provide the Service to third parties as a service bureau, time-sharing, or managed service offering without a plan that explicitly allows for resale. We reserve the right to suspend or limit access if we reasonably believe your use violates these Terms or creates a risk to the Service, our customers, or third parties. ## 6. Data, reports, and outputs ### 6.1. Customer data "**Customer data**" means the data you submit to the Service or that the Service processes on your behalf, such as domain lists, DNS snapshots, DMARC/TLS reports, alert rules, and configuration metadata. You retain ownership of Customer Data. You grant us a limited license to host, process, analyze, and display Customer Data to provide and improve the Service, prevent abuse, and comply with legal obligations. ### 6.2. Normalization and analytics The Service normalizes, enriches, and correlates raw inputs (such as **DMARC XML**) into dashboards, risk summaries, and findings. Outputs generated by the Service are provided for your internal security and operations use. ### 6.3. Raw exports Where the Service supports exports (e.g., XML or CSV), availability may depend on your specific subscription plan. We may apply reasonable limits to protect performance and reliability. ## 7. Third-party services and links The Service may reference or link to third-party content, standards, DNS providers, or mailbox providers. We do not control third-party services and are not responsible for their availability, accuracy, or actions. ## 8. Fees, trials, and taxes Some features require a paid subscription. Pricing, billing cycles, and plan limits are described on our pricing pages or in your order form. Trials may be limited by time, features, or usage. If you upgrade to a paid plan, you authorize us (or our payment processor) to charge the applicable fees. All fees are exclusive of taxes, duties, or similar governmental assessments. You are responsible for all applicable taxes, excluding taxes based on Akovana’s net income. ## 9. Intellectual property The Service, including software, user interface, branding, and underlying technology, is owned by Akovana or its licensors and is protected by international intellectual property laws. These Terms do not transfer any ownership rights to you. You may not remove proprietary notices from the Service or from any generated reports or exports, unless the Service provides a built-in option to do so. ## 10. Confidentiality Information marked or reasonably understood as confidential—including security findings and non-public product details—must be protected with reasonable care. This does not include information that becomes public through no fault of the receiving party. ## 11. Warranty disclaimer **WE PROVIDE THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS**, EXCEPT WHERE A WRITTEN SLA EXPLICITLY STATES OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Email deliverability and security outcomes depend on external factors beyond our control, including DNS configuration, mailbox provider behavior, and network conditions. We do not guarantee specific deliverability or DMARC enforcement outcomes. ## 12. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKOVANA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS WILL NOT EXCEED THE GREATER OF (A) €500 OR (B) THE AMOUNTS YOU PAID TO AKOVANA IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. ## 13. Indemnification You will defend, indemnify, and hold harmless Akovana and its affiliates from and against any third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising from: - Your misuse of the Service. - Your violation of these Terms. - Your Customer Data, including domain authorization disputes. - Your breach of applicable law. ## 14. Term, suspension, and termination These Terms remain in effect while you use the Service. You may terminate a paid subscription according to your plan terms or by contacting support. We may suspend or terminate access if you breach these Terms, to comply with legal requirements, or if your use presents a material security risk. Upon termination, access ends. We may retain Customer Data for a limited period as described in our Privacy Policy for security and compliance purposes. ## 15. Force majeure Neither party is liable for delays or failures to perform due to events beyond reasonable control, including acts of God, natural disasters, war, or widespread internet failures. Payment obligations are excluded from this section. ## 16. Changes to these terms We may update these Terms from time to time by posting the updated version on this page. If changes are material, we will provide additional notice through the Service or via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. ## 17. Governing law and jurisdiction These Terms are governed by the laws of the **Republic of Lithuania**, without regard to conflict of laws principles. Any disputes will be brought in the competent courts of Lithuania. ## 18. Contact Questions about these Terms can be directed to: `contact@akovana.com`.