Technical support
Tell us what is not working
If a check reports something you did not expect, or a record looks right to you and wrong to us, write to us. We answer technical questions within 12 to 24 hours, on every plan including the free one
Technical support & engineering
To expedite your request, please include your domain name and any relevant technical data such as DMARC XML snippets or DNS records in your inquiry
Engineering support
contact@akovana.comDirect access to our infrastructure engineers for troubleshooting, policy enforcement, and technical guidance.
Operational hours
Monday to Friday
9:00 AM to 6:00 PM (GMT+1)
Expected response times
Technical support: 12-24 hours
General inquiries: Under 12 hours
Support availability
Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday Closed
Sunday Closed
Send us the domain and what you are seeing
Paste the domain and the result that surprised you. We will tell you what the check actually measured, why it answered that way, and what would change it